Pinkpalmpaff Terms of Purchase

These Terms of Purchase (“Terms”) govern your purchase of women’s clothing and other products (collectively, “Products”) from Pinkpalmpaff (referred to as “we,” “us,” or “our”) through our website (www.pinkpalmpaff.com). By placing an order with us, you agree to be bound by these Terms, as well as our Privacy Policy, Refund Policy, and Shipping Policy (all available on our website). Please read these Terms carefully before making a purchase.

1. Order Placement and Acceptance

When you place an order on our website, you are submitting a binding offer to purchase the selected Products at the listed price (in USD, as specified in Section 4). We reserve the right to accept or reject your order in our sole discretion. Reasons for order rejection may include, but are not limited to:

  • Insufficient inventory of the selected Product(s).
  • Errors in Product pricing or description (e.g., typos, incorrect details).
  • Suspected fraudulent activity associated with the order or payment method.
  • Inability to verify your shipping or payment information.

You will receive an email confirmation immediately after submitting your order, which acknowledges we have received your offer—but this does not constitute order acceptance. We will send a second “Order Confirmation” email once we have reviewed and accepted your order, at which point a binding contract between you and Pinkpalmpaff is formed.

2. Shipping and Delivery

2.1 Order Fulfillment (Shipping Timeline)

We aim to process and ship all orders within 1–3 business days of order acceptance (business days exclude weekends, major U.S. holidays, and peak sale periods). You will receive a shipping confirmation email with a tracking number once your order has shipped, allowing you to monitor its delivery progress.

2.2 Delivery Timeline

Regardless of your shipping destination (global), the estimated delivery time for all orders is 6–12 business days from the date of shipment. This timeline accounts for standard processing, transit, and (where applicable) customs clearance—though we note that customs delays for international orders are beyond our control and may occasionally extend delivery by a few additional days. We do not offer expedited or overnight shipping options; all orders are shipped via our standard global shipping service.

2.3 Shipping Costs

We offer global free shipping on all orders, with no minimum purchase requirement. There are no hidden fees or additional charges for shipping, regardless of your location.

3. Returns and Refunds

3.1 Return Eligibility and Timeline

You may return any unused, undamaged Product(s) (with original tags attached and in original packaging) for a refund or exchange within 60 days of the delivery date. Final sale items (clearly marked “Final Sale” on the Product page at the time of purchase) and personalized/customed items are non-returnable.

To initiate a return, please email our customer service team at [email protected] with your order number, the name of the Product(s) you wish to return, and a brief reason for the return. We will provide you with a pre-paid return label (for global returns) and step-by-step instructions to complete the process.

3.2 Refund Processing

Once we receive and inspect your returned Product(s) (typically within 2–3 business days of delivery to our warehouse), we will approve or deny the refund. Approved refunds will be issued to your original payment method within 5–10 business days of approval. Refunds will be processed in USD (consistent with Section 4) and will include the full purchase price of the returned Product(s); no additional fees (e.g., restocking fees) will be deducted.

Note: If your return is denied (e.g., Product is worn, tags are removed), we will notify you via email and can ship the Product back to you (you will not be charged for return shipping of denied items).

4. Pricing and Payment

4.1 Currency

All Product prices listed on our website, as well as all transactions (including purchases, refunds, and any applicable fees), are in United States Dollars (USD). We do not offer pricing or transactions in other currencies, and any currency conversion displayed by your payment provider (e.g., credit card company) is separate from our services—you may be subject to conversion fees by your provider, which we do not control or cover.

4.2 Payment Methods

We accept major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and other digital payment methods as listed at checkout. By providing a payment method, you represent and warrant that you are authorized to use it (e.g., you are the cardholder or have permission from the cardholder).

4.3 Pricing Accuracy

We strive to ensure all Product prices are accurate, but errors may occasionally occur (e.g., due to website glitches or manual mistakes). If we discover a pricing error after you have placed an order, we will notify you immediately. You may then choose to cancel the order (with a full refund if payment has already been processed) or proceed with the order at the correct price. We will not charge you a higher price than what was listed at the time of your order without your explicit consent.

5. Product Information and Availability

5.1 Product Descriptions

We make every effort to provide accurate, detailed descriptions of our Products (including size, color, fabric, and care instructions) on our website. However, we cannot guarantee that Product colors will match your device’s screen display exactly (due to variations in screen settings). If you have questions about a Product’s details, please contact our customer service team before placing an order.

5.2 Inventory

Product availability is listed on each Product page (e.g., “In Stock,” “Out of Stock”). We update inventory levels regularly, but stock may sell out quickly—we cannot guarantee availability of a Product even if it is listed as “In Stock” when you place your order. If a Product becomes unavailable after your order is accepted, we will notify you via email and issue a full refund for the unavailable item (or cancel the entire order if you prefer).

6. Your Responsibilities

By placing an order with us, you agree to:

  • Provide accurate, complete, and up-to-date information for your shipping address, billing address, and payment method. Incorrect information may lead to delivery delays, lost packages, or order rejection.
  • Notify us immediately of any changes to your shipping or payment information (e.g., address update) before your order ships—we cannot modify this information after shipment.
  • Comply with all applicable laws and regulations in your jurisdiction related to the purchase, import, and use of our Products (e.g., customs requirements for international orders).

7. Limitation of Liability

To the maximum extent permitted by applicable law, Pinkpalmpaff shall not be liable for any indirect, incidental, special, or consequential damages arising from or related to your purchase or use of our Products (e.g., lost profits, inconvenience, or damages due to delivery delays). Our total liability to you for any claim related to these Terms or your order shall not exceed the total purchase price of the Product(s) in question.

This limitation does not apply to damages caused by our gross negligence, intentional misconduct, or failure to comply with legal obligations (e.g., refund obligations under these Terms).

8. Changes to These Terms

We may update these Terms from time to time to reflect changes in our business practices, legal requirements, or industry standards. When we make changes, we will post the revised Terms on our website with a new “Last Updated” date and notify customers with active accounts via email (for significant changes). Your continued use of our website or placement of orders after the revised Terms are posted constitutes your acceptance of the updated Terms.

9. Contact Us

If you have questions, concerns, or disputes related to these Terms or your purchase, please contact our customer service team at:

We will make reasonable efforts to resolve your inquiry or dispute in a timely and fair manner.

Thank you for choosing Pinkpalmpaff. We appreciate your trust in our brand and look forward to providing you with quality women’s clothing and a seamless shopping experience.