Pinkpalmpaff Refund Policy

At Pinkpalmpaff, we want you to feel confident in every purchase of our women’s clothing. If a product doesn’t meet your expectations, we’re here to make the refund process clear, fair, and hassle-free. This Refund Policy outlines all details related to eligibility, requests, timelines, and exceptions—so you know exactly what to expect when seeking a refund.

1. Refund Eligibility

To qualify for a refund, items and requests must meet the following criteria:

  • Timeframe: You must initiate a refund request within 30 days of the delivery date (as confirmed by your shipping tracking number). Requests made after 30 days will not be processed.
  • Item Condition: Returned items must be in their original, unused, and undamaged state—this includes:
  • Tags still attached (no removed or cut tags).
  • No stains, tears, odors, or signs of wear (e.g., washed, ironed, or altered garments).
  • Original packaging (e.g., garment bags, boxes, or tissue paper) included (damaged packaging may affect eligibility if it impacts the item’s condition).
  • Exceptions: The following items are non-refundable under all circumstances:
  • Final sale items (clearly marked “Final Sale” on the product page at the time of purchase).
  • Personalized or custom-made items (e.g., monogrammed clothing).
  • Items damaged due to improper care (e.g., washing outside of the garment’s care instructions) or accidental damage after delivery.

2. How to Initiate a Refund

Follow these simple steps to request a refund:

  1. Submit a Refund Request: Email our customer service team at [email protected]:
  • Your full name and the email address linked to your order.
  • Your order number (found in your order confirmation email or account dashboard).
  • The name and size of the item(s) you want to refund.
  • A brief reason for the refund (e.g., “wrong size,” “style mismatch,” “defective fabric”)—this helps us improve our products and service.
  • Optional: Photos of the item (and packaging, if damaged) to speed up the review process (required for defective or damaged items).
  1. Receive a Return Authorization & Label: Once we review your request (typically within 24-48 business hours), we’ll send a Return Authorization (RA) number and a pre-paid return shipping label (for orders within the United States).
  • Write the RA number clearly on the outside of your return package—packages without an RA number may be delayed or rejected.
  • For international orders: We do not provide pre-paid labels. You’ll need to ship the item back using a tracked shipping service, and you’ll be responsible for return shipping costs.
  1. Ship the Item Back: Send the eligible item(s) to our warehouse using the provided label (or your chosen tracked service for international orders).
  • Keep your return shipping tracking number—this lets you monitor delivery and helps us locate your package if it’s delayed.

3. Refund Processing Timeline

Once we receive and inspect your returned item, we’ll process your refund as quickly as possible. Here’s the typical timeline:

  1. Warehouse Inspection: Our team will inspect the item within 2-3 business days of it arriving at our warehouse to confirm it meets eligibility requirements.
  • If the item is eligible: We’ll approve the refund and send you a confirmation email.
  • If the item is ineligible (e.g., worn, tags removed): We’ll email you to explain why the refund was denied, and we can ship the item back to you (you’ll be responsible for return shipping costs for denied refunds).
  1. Refund Disbursement: Approved refunds are issued to your original payment method within 5-7 business days of approval.
  • Credit/debit card refunds: May take an additional 2-3 business days to appear in your account, depending on your bank’s processing times.
  • PayPal/other digital wallets: Refunds typically appear within 1-2 business days.
  • Gift card purchases: Refunds are issued as store credit to the email address linked to the original gift card purchase.
  1. Delays: Refunds may be delayed if:
  • The return package lacks an RA number.
  • The item requires additional inspection (e.g., for suspected damage).
  • We need to verify your payment details (e.g., if the original payment method is no longer active).

4. Refund Amounts

The amount you receive depends on the reason for the refund and whether the issue was caused by our error:

  • Standard Refunds (e.g., wrong size, style mismatch): You’ll receive a full refund of the item’s purchase price (excluding the original shipping cost you paid when placing the order).
  • Refunds for Our Errors (e.g., wrong item shipped, defective product): You’ll receive a full refund of the item’s purchase price + the original shipping cost (we’ll also cover return shipping costs for U.S. orders).
  • Partial Refunds: Issued only in rare cases, such as if an item is returned with minor damage that doesn’t affect its functionality (e.g., a small loose thread) but doesn’t meet our “like-new” standard. The partial refund amount will be determined by our team and communicated to you before processing.

5. Special Cases & Exceptions

  • Canceled Orders: If you cancel an order before it ships (within 12 hours of placing it), we’ll issue a full refund (including shipping costs) within 2-3 business days. Orders that have already shipped cannot be canceled—you’ll need to follow the standard refund process once you receive the item.
  • Missing or Lost Return Packages: We are not responsible for refunding items that are lost or damaged during return shipping. For U.S. orders, use the pre-paid label (which includes tracking) to ensure we can locate the package. For international orders, keep your tracking number and contact the shipping carrier if the package is lost.
  • Sale/Promotion Items: Items purchased during sales or promotions are eligible for refunds (unless marked “Final Sale”)—refunds are issued for the price you paid (not the original retail price).

6. Contact Us for Refund Questions

If you have questions about your refund status, eligibility, or the process, email our customer service team at [email protected] with:

  • Your order number.
  • Your RA number (if you’ve already requested a return).
  • A brief description of your question (e.g., “Where is my refund?” “Why was my refund denied?”).

We’ll respond within 24-48 business hours to help resolve your concerns.

7. Changes to This Refund Policy

We may update this Refund Policy to reflect changes in our operations or customer needs. When we make updates, we’ll post the revised policy on our website with a new “Last Updated” date and notify you via email (if you have an account) for significant changes. We encourage you to review this policy before making a purchase or requesting a refund.

Thank you for choosing Pinkpalmpaff—we appreciate your trust, and we’re committed to making every part of your shopping experience, including refunds, as smooth as possible.